It was my pride and joy until recently when the car just broke down and I was told that the Mechatronics and gearbox had failed. I have never thrashed the car and it's got zero scratches on its black body even after all these years. I have worked from home for past 7 years. I am a careful driver and bought this car brand new 8 years ago. We intend to keep the Golf for another year or two before a new car update which could be an EV if these become more affordable. Worse still, I don't know what the VW dealers did to our cars. And the price is half of what VW dealers charged us in the previous services. I don't hesitate to recommend Stellar Mobile Services to anyone requiring a service by an honest mechanics. Recently, when Richard Brown of Stella Mobile Services did a log book service, he reset the computer and greased the door lock, the issue was fixed at no cost to us. Of course we didn't go ahead with this riff-off. Even though the car's warranty is still valid, VW Australia refused the fixing unless we pay $250. One issue with the car was the malfunction of the font passenger door locking mechanism (or the software) which prevented the door open when the other four doors are open. The car was serviced annually at a VW dealer for the first three years which is the warranty period, and the fourth by Stellar Mobile Mechanics who charged only half of the price of VW dealer. On the negative side, the GPS is unimpressed and my wife complained about the menu and missing cities when entering the search input for new destinations. Please note we don't do long drive with the Golf, so it's very much a town figure. Overall, the car is zippy around town, the ride comfort is above average, handing and steering is good particularly cornering, and fuel consumption is very acceptable, around 7 lit/100km on average. Both the motor and the transmission presented no problem so far. Read more ar box which has also been sweet and changed gears quickly/smoothly, very similar to the conventional torque convertor auto gear box. The motor has presented no issue since new, starts with the first turn of the key, it is fairly quiet and powerful enough for both of us, ditto with the DSG ge. In general the car has been performing reasonably well and to date (mid 2022) has done 40k Km, partially thanks to the Covid resulting in my wife working from home since last year. I occasionally share the driving as well. In mid-2018, my wife bought a VW Golf Comfortline 110 Tsi with 1.4 L turbo petrol engine and 7 speed DSG for her commuting to work and weekend shopping or socialising. I would highly recommend against purchasing any vehicle (not to mention a luxury family hatch worth over $45K) from a manufacturer whose products have way too many annoying quality related issues - which they have absolutely no interest in resolving permanently or keeping their clients happy. In addition, I’ve been advised that my brake pads and rotors will need to be replaced after a mere 15000kms, at a cost of nearly $1000! VWs response to my request to cover the entire or part of the costs under warranty - the issue must be with your driving! The only option that was offered was for me to go back to the dealership (again) She aggressively threatened to end the call whenever I attempted to express my utter disappointment with my purchase and my experience to date Unfortunately the VW representative was rude, abrupt, abrasive and totally refused to actually listen to me or show any sign of empathy at a minimum Read more onths of repeatedly asking their offshore ‘level 1’ team to have someone based locally call me and listen to my concerns, I finally received a call escalated my concerns to VOLKSWAGEN AUSTRALIA - who have the world’s worst client engagement and communication process the niggling issues continue (including loosing sound for days after a loud ‘bang’ from the dashboard area - this happens all the time) the dealership have been great, they’ve replaced all wiring, head unit and steering wheel Car has been back to the same dealer over 6 times for the same ongoing issues Absolutely loved this car for the first few months, until the never ending infotainment glitches started!
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